Fast-response support
At DAWSON, we understand that equipment downtime directly affects your productivity and bottom line. That’s why we’ve built a responsive service network backed by a team of 12 skilled mobile service engineers.
Strategically positioned across Northern Ireland, our engineers are equipped with the tools and parts needed to deliver fast, effective support.
With an average on-site response time of under two hours and a strong track record of high first-time fix rates, you can trust us to keep your equipment running smoothly.
Fix it, first time
Our service engineers achieve a high first-time fix rate by carrying a wide range of parts and diagnostic tools in fully equipped service vans. This enables them to resolve most issues on the first visit, minimising delays and and avoiding repeat callouts.
Whether it’s a scheduled service or urgent repair, our engineers arrive prepared to get your equipment back up and running quickly and efficiently.
LOCAL PARTS STOCK
We maintain a comprehensive stock of commonly required forklift parts locally, ensuring rapid availability and significantly reduced lead times. By holding key components close to where they’re needed, we can respond quickly to maintenance and repair needs. This local stockholding means faster turnaround times, less waiting for parts to arrive, and maximum uptime for your forklift fleet.
